Customer Service

SERVICE GUARANTEE 

Alimice Virgin Hair Store insists on the concept of “Affordable price, Trusted quality”, devoted to providing best quality human virgin hair and trusted customer service.

We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, improve the quality of products and services.

Alimice Virgin Hair Store provides more professional service, choose Alimice team, enjoy your shopping time. Join us, share your beauty!

PRE-SALE SERVICE

  1. Honest products description--- We answer all the questions honestly with patience. 
  1. 24 hours online--- We will reply you within 24 hours, save more time for your order.
  1. Quick massages reply--- We check emails and messages within 2 hours, answer questions ASAP.
  1. Considerate packages tracking service--- We give your tracking number at the first time when we send the hair out.

 AFTER SALE SERVICE

  1. Service guidance--- If you have any problems with the hair, contact us for the first time.
  1. Timely and effective response--- We will try our best to help you solve your problems.
  1. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 30 days.
  1. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

 NOTICE:

All the products provided Alimice Virgin Hair Store will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Alimice Virgin Hair Store and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Alimice Virgin Hair Store strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully.

Alimice Virgin Hair Store will always focus on customer experience, properly handle service issues during use.

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